Shop with total confidence
Every order is backed by our quality promise, easy returns, and a support team that actually picks up. If it's not right, we'll make it right.
Read our promise- Free shipping
- 60-day returns
- 2-year warranty
- 24/7 support
Questions, answered
Everything you need to know about orders, shipping, returns and more — gathered in one calm place.
The moment your order ships you'll get a confirmation email with a live tracking link. You can also see real-time status anytime under Account → Orders, where each step is timestamped.
We have flagship locations in New York, Los Angeles and London, plus stockists worldwide. Use the store locator to find the nearest one and check its opening hours.
Tap the account icon at the top right and enter the email you used at checkout — we'll send a secure one-time link. No password to remember, ever.
Orders over $50 ship free within the contiguous US. Everything else is a flat $5, and orders placed before 2pm ET go out the same business day in recyclable, plastic-free packaging.
Yes — we deliver to over 90 countries. Duties and taxes are calculated transparently at checkout, so there are no surprise fees when your parcel arrives.
Domestic standard delivery lands in 3–5 business days, with express in 1–2. International typically arrives within 7–12 business days depending on customs.
Send back any unused item within 30 days for a full refund — no questions asked. Refunds land on your original payment method within 5–7 business days of arriving at our warehouse.
Head to our returns portal, enter your order number and email, and pick the items you'd like to send back. We'll email a prepaid label within minutes.
Choose your products and a cadence — every 30, 60 or 90 days — and we'll restock you automatically at 15% off every order. You're notified a few days before each renewal.
Absolutely. Skip a shipment, change your cadence, or cancel entirely in two taps — there are no fees and no lock-in commitments at any point.
Never. Our digital gift cards hold their full value indefinitely, so there's no pressure to spend and no fine print to watch out for.
Yes — enter your gift card code on the Gift Cards page to see the remaining balance instantly. The amount also shows automatically at checkout.
Still have a question? Talk to our team →